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    C: \ Business \ Math & Scientific Tools \ AnswerWIN 2.0 \ Author


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    AnswerWIN 2.0 - Author Info Page

    Description: Call Center Software for Planning and Optimization.. (more)


    Author Info for AnswerWIN 2.0

    Author/Company Name: CC-Logic

    Country: Germany

    Web Site: http://www.cclogic.eu

    Programs listed: 2

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    Other listings by this author

    ErlangXLS iconErlangXLS 1.0   (Downloads: 344)
    Call Center Software to determine staffing requirements based on Erlang ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

    While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functi...






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